The Airports Council International (ACI) on Monday named Nigeria’s Nnamdi Azikiwe International Airport in Abuja, the nation’s capital, as the best airport by size in Africa.
Nigeria beats the likes of Ethiopia, Ghana, South Africa and Egypt to clinch the award which was also presented to Jomo Kenyatta International Airport in Nairobi, Kenya.
ACI explained that both airports’ size caters to between 5 to 15 million passengers per year.
“This year more than any other, the awards recognise those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances,” Luis Felipe de Oliveira, ACI World’s director, said.
“I am proud of the achievements of all ASQ award winners which shows their focus on delivering excellence in customer experience and setting an example of excellence for their peers. As we come together as an industry to meet the challenges of the COVID-19 pandemic, the focus on customers that the ASQ programme provides will help guide the way.”
Reacting to the development, the Federal Airports Authority of Nigeria (FAAN) said the award represents its dedication to continuously improving customers’ experience across all its airports.
A statement signed by FAAN General Manager of Corporate Affairs, Henrietta Yakubu, reads: “The recognition comes at a time when we are geared towards ensuring seamless airport facilitation with the opening of new terminals and upgrading of our current infrastructures across board.
“Despite a turbulent year plagued by COVID-19 induced financial struggles, the authority has endeavoured to prioritize customer satisfaction while ensuring that health and safety remain topmost.”
Other airports recognised in Africa included Kotoka International Airport, Ghana (two to five million passengers annually); and Moi International Airport – Mombasa, Kenya (under two million passengers per year).
